Traffio's credit note functionality allows you to record an adjustment against an invoice that has already been finalised and sent to the client.

If you already use Traffio's invoicing area, the credit notes area should be immediately familiar to you. Much of the credit note functionality works in the same way as the invoicing functionality.

Where invoices must be created from a job, a credit notes must be created from an invoice.

Similarly to invoices, each line item of a credit note can be associated with an item classification. Depending on your accounting package in use, these item classifications then map back to the financial accounts which should record the credit.

Credit notes can only be created from existing invoices that are in a 'finalised' state.

To create a credit note, navigate to the details screen of an existing invoice that has a status of 'finalised' and click on the blue 'Credit Note' button on the right.

By default, many fields of the new credit note are pre-populated with details from the invoice from which it was created.

When you raise a credit note from an invoice, you will have the option to create it containing all of the line item from the original invoice or, more simply, just a single line item.

Once saved, a credit note has been created in with a 'Draft' status and you can add, remove and edit the contained line items as you require.

You can also create a new credit note by clicking on the green 'New' button from the 'Credit notes' tab when viewing a finalised invoice.

As with invoices, credit notes must be in a 'finalised' state in order to issue the credit note to the client by email.

Navigate to a 'finalised' credit note and click the blue 'Email' button in the top-right area.

Client contacts that have their email preferences set to receive invoices and credit notes will be available as recipients. Likewise, credit notes can be carbon copied to recipients set in the 'Email Preferences' area of the corresponding invoice cost centre.

Credit notes can be viewed from two primary locations within Traffio, the main 'Credit Notes' screen found under 'Billing' > 'Credit Notes', and also under the 'Credit Notes' tab of an invoice details screen.

Additionally, credit note counts and totals appear in the 'Billing' > 'Invoices' screen. Only finalised credit notes will appear in the 'Credit notes' and 'Credit amount' columns of this screen.

Initially, the credit note functionality is only integrated with the Sage Intacct and Pronto accounting packages. If your accounting package supports credit notes and would find credit note functionality beneficial, contact the Traffio team to discuss possible options.

When using one of these accounting packages, each line item in a credit note is associated with a particular financial account through the item classification linked to the line item. These accounting packages allow you to associate item classifications to financial accounts through a mapping screen which is often accessed through the Accounts tab (tab name may differ depending on accounting package) of the invoice cost centre of the original invoice.

Even without direct integration with accounting packages, credit note data can still be exported from Traffio using the 'Export' button in the top-right of the 'Billing' > 'Credit Notes' screen which can then be used to be imported into your accounting package of choice.

As of November, 2021, Traffio's credit note functionality is considered to be a preliminary release and we are looking to expand it's functionality and supported integrations.