Functionality in Traffio that trigger SMS charges
There is functionality in Traffio that use SMS functionality. If an SMS is used, a charge will be billed to your system. Below explains the area of Traffio that cause SMS charges and provides you with tools to understand where your SMS charges are occurring and how to reduce or avoid SMS charges.
Contacting your employees
In a person's profile, there is a preferred contact method. the contact method can be set to either SMS and/or E-mail. The system will use this preferred method to do the following:
Send initial password and username for Traffio
Every password reset
To send job requests and information if the user does not have the Traffio app
As a backup method, when the job requests fail to connect with the Traffio app
Using the messenger tool
Using the messaging tool in Traffio will send an SMS to your employees. The character section will identify how many SMS's/Part are to the SMS. 1 part = 1 SMS
Contacting site contacts
Booking links can be sent to the site contact by SMS and/or email. The contact method setting for site contacts can be configured only in the brand settings.
If SMS is selected as an option for client booking link communication and an email address is not specified in the client contacts profile, the system automatically falls back to SMS.
To reduce SMS cost
Change employees preferred contact method to email only
Make sure everyone is using the Traffio App
Ensure that each client contact has an email address added to their profile
Alternatively, change the client site contact method to email only.
Reduce the use of messaging tools and keep communications short.