What is a Push Notification?
A push notification is a message that appears on a mobile device. These notifications can be sent at any time, and users don’t need to have the app open or be actively using their device to receive them.
Push notifications resemble SMS text messages and mobile alerts, but they are only received by users who have the Traffio app installed.
Who Receives Push Notifications?
Push notifications are sent to individuals who have the app installed on one or more of their devices. This process is automatic, and there's no option to enable or disable notifications for specific users.
When users first open the app, they'll be prompted to decide whether to allow push notifications. If they select "yes," the setup is completed automatically. If they select "no," they won’t receive any notifications.
Users can also adjust these permissions later in their phone settings. So, if someone stops receiving notifications, it may be because they have disabled the permission to receive them.
What if someone uninstalls the app?
When the app is uninstalled on Android or iOS, Google or Apple are notified of this. When Traffio attempts to send a notification to the device that previously had the app installed:
Google and Apple will reject the message.
Traffio will remove the device from our database to prevent the message from continuously trying to send.
The notification request will then be sent to any other devices the user may be logged into. If no other devices are available, the message will be redirected to the user’s preferred contact method, such as SMS and/or email.
What if someone is logged into multiple accounts in their app?
Users can work for multiple companies, which means they may have multiple logins. The app supports this and the user will receive push notifications from each company they are associated with.
When a notification is tapped on, the app will open and automatically switch to the correct company from which the message originated.
What happens when a push notification fails to deliver?
Notifications that fail to deliver are automatically followed up using the recipient's preferred contact method listed on their profile. This happens for any message marked as "Sent" but not "Delivered" after an extended period.
However, this does not apply to all types of notifications. The following notifications are eligible for follow-up through this process:
Job requests
Job cancellations
"You were moved to another booking" messages
You can configure how long Traffio should wait before following up.
More details on this can be found in the Available Configs section below.
Delivery Status
When a message is sent out, it is marked as "Sent" in the booking's History tab. Once the app receives the message, it sends a confirmation back to Traffio, marked as "Delivered".
On Android
If the app is not running, it automatically starts in the background. The push notification is displayed, and the delivery confirmation is sent back to us.
On iOS
The message is delivered to the Notification Centre, not directly to the app. Delivery confirmations are not sent back to us until the user opens the app. If the user deletes the notification from the Notification Centre before opening the app, the delivery confirmation may never be sent. Android is generally more reliable in this regard.
Available Configs
Two configs are available relating to push notifications:
Enable push notifications - enabled by default, can be turned off to disable push notifications for the entire business
Push notification follow-up after x minutes - default 60 minutes