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Frequently Asked Questions (FAQS)

Written by Traffio
Updated over 2 weeks ago

Which devices are compatible with Traffio?

Traffio is compatible with all modern PCs, tablets, and smartphones, including those running Apple, Windows, and Android. It works in web browsers, but for optimal performance, we recommend using Google Chrome.


What should I do if I’ve forgotten my password?

If you've forgotten your password, reach out to your Traffio administrator, and they will reset it for you.


Can we manage vehicle and staff inductions?

Yes, Traffio provides induction mechanisms for both vehicles and traffic controllers, helping to reduce downtime by ensuring the right person is sent.


What type of reporting can I get?

You can access live minute-by-minute reporting of real-time data, daily vehicle utilisation, predictive reports for future resource needs, expiring skills and inductions, and much more.


Can I have business specific reports?

Yes, Traffio offers standard built-in reports, but if you need a custom report, our development team can tailor reports to suit your specific requirements.


Is my data secure and what if it crashes?

Yes, we’ve prioritised security and robustness in building Traffio. With 5 years of operation, we maintain a 99.97% uptime and continuously upgrade our security and stability to ensure the platform’s integrity.

Your data, files, and web servers are replicated across multiple data centres, providing redundancy to protect your information.

If you have internet access, you can always reach your data, even in the event of a crash.


What training do you provide?

We offer staff training as needed or as part of the implementation program. However, we've found that Traffio is so user-friendly that it requires minimal training, making it easy for all IT skill levels in the Traffic Management industry to use effectively.


What happens when a job is cancelled?

When a job is cancelled, the staff required for the job are automatically notified via SMS and email.


Will Traffio work with my accounting software?

Yes, Traffio is compatible with most popular accounting software. You can view our list of integrations on our integration page.


How much does it cost?

Traffio is priced per vehicle on the road, with a free tier available for up to 7 vehicles. For more details on our simple and business-friendly rates, please email or call our team and they’ll be happy to provide all the information you need.


How do we get started?

To get started, simply contact Traffio via email, phone, or request a demo. We can come to you to show how Traffio works in the traffic control industry. For a free trial and to discuss how Traffio can benefit your business, hit the link below.


What kind of support do you have?

We provide free online and phone support to our customers. Additionally, we offer complimentary onboarding to ensure you’re set up for success and able to use Traffio effectively from the start.


How do I cancel my subscription?

You can reach out to your Traffio account manager or reach out to Traffio Support.

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