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Payroll Trouble Shooting
Payroll Trouble Shooting

This article goes through some common issues that cause errors in Pay runs and Payroll.

Kat McDevitt avatar
Written by Kat McDevitt
Updated over 5 months ago

If any issues are not covered in this article, please reach out through the feedback button or by email so we can add them here.

Dockets are not appearing in your Pay run?

Check to see that you have your payroll cost centre linked up to your depot.

  1. Select My Company

  2. Choose Depots

  3. Click on the depot you want

  4. Scroll down to Cost Centre in the depot overview and using the drop-down select your cost centre

  5. Save

  6. Go back to Payroll and update.

Is the Data not being pushed to your account software?

This can be caused by not having your employees or your wages correctly mapped from Traffio into your accounting system because Traffio needs to know what account to link that data to.

Check this by:

  1. Payroll

  2. Payroll Cost Centre

  3. Select your cost centre

  4. Click the Employees, Earning Rates, Wages, Payroll Category or Work Types tab depending on issue and Accounting software

  5. Go through and make sure your employees or pay rates are mapped. the left-hand side is the data in Traffio and the right-hand side is the data in your accounting software.

  6. Save

Rates or Allowance not calculating properly

This is caused by your Enterprise Bargaining Agreement (EBA) rules not being set up to accurately represent how your business pays its employees.

Unable to generate a pay run?

This happens when your pay schedule does not match up to the pay schedule in your accounting software or when your start date for your pay schedule isn't set for a week prior because it cannot pull the data. To change this you need to align the payment schedule to match Xero, or you need to change the starting date of your pay schedule in Xero to be a week behind the current date so it can pull that past pay data.

Allowance or rates are not calculating correctly?

This problem occurs for a few different reasons these could be that your:


Pay rules aren't correct

When you haven't set up your pay rules to correctly in your selected EBA to represent how you pay your employees it cannot calculate it properly. To review these you go into Payroll, then EBA and then click on your cost centre's selected EBA. You also should review when you want your weekend rates to start and end.

Travel Allowance isn't in the same metric

This is can happen when in one your travel allowance is set up in time and in the accounting software it's set up in kms. these need to be aligned so that it can push correctly.

Employees Start/End time isn't set to when they should be getting paid from

In your selected EBA, you can decide when your employees start/finish getting paid from if they are Meet at Depot or Straight to Site. These pay start options arrive at the depot, when your employees leave the depot or when the employee arrives at the start. The end shift options are when they leave the site or when they arrive back at the depot.

Travel distance not calculating

This can occur when the address that you are travelling from hasn't been properly google maps formatted. This formatting applies geo-coordinates that measure the distance travelled to apply to the allowance.

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