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Dockets not appearing in your pay run?
Ensure that your payroll cost centre is linked to your depot:
Navigate to My Company on the sidebar
Select the Depots tab
Select the desired Depot
Scroll down to Cost Centres
Select Payroll Cost Centre Override from dropdown
Click Save
Data not being pushed to your account software?
This may occur if your employees or wages are not properly mapped from Traffio into your accounting system, as Traffio needs to know which account to link the data to.
Confirm this by:
Navigate to Payroll on the sidebar
Select the Payroll Cost Centre tab
Select the desired Payroll Cost Centre
Select the Employees tab
Match the employees listed on the left-hand side (from the Traffio system) with those on the right-hand side (employees found in your integration)
Click Save
Once save, ensure you sync Traffio with your accounting package in the overview page.
Unable to generate a pay run?
This occurs when your pay schedule doesn’t align with the pay schedule in your accounting software, or when the start date for your pay schedule isn’t set to one week prior, preventing it from pulling the data.
To resolve this, you’ll need to align your payment schedule with your accounting software or adjust the start date of your pay schedule in your accounting software to one week before the current date, allowing it to pull the past pay data.
Allowance or rates are not calculating correctly?
This issue can arise for several reasons, including:
Pay rules aren't correct
This is caused by your Enterprise Bargaining Agreement (EBA) rules not being set up to accurately represent how your business pays its employees.
If your pay rules are not set up correctly in your selected EBA to reflect how you pay your employees, it won't calculate properly.
To review these, go to Payroll, then EBA, and click on your cost centre’s selected EBA. You should also check the start and end times for your weekend rates.
Travel allowance isn't in the same metric
This can occur when your travel allowance is set up in time in one system, but in kilometres in the accounting software. These need to be aligned for the data to push correctly.
Employees Start/End time isn't set to when they should be getting paid from
In your selected EBA, you can choose when your employees start and finish getting paid, depending on whether they meet at the depot or go straight to the site.
The start options include when your employees arrive at the depot, leave the depot, or arrive at the site. The end shift options are when they leave the site or return to the depot.
Travel distance not calculating
This can happen if the address you are travelling from hasn't been correctly formatted in Google Maps. Proper formatting applies geo-coordinates to measure the distance travelled and calculate the allowance.